White Madeira #1 - 5yrs old

If something goes wrong

Plants die in transit, parcels go missing, and occasionally someone sends the wrong thing. In order, this is what you do.

1. 1Message the seller. Use the button on this listing, so the conversation stays attached to the order. Most problems are a misunderstanding, and most sellers would rather replace a plant, or refund you, than carry a complaint.
2. 2Failing that, your card issuer. Every payment here runs on a card through Stripe, so you keep the chargeback rights that come with it — raised with the bank that issued the card, which is the party actually holding the money. This is the reason to pay through checkout rather than by any transfer a seller suggests instead. Your order page walks you through it and names the card you used.
3. 3Report it to us. Report a problem on the order. It is not a refund request and it does not open a claim — it is how we find out, and it is the only way we can act.
4. 4What we do about it. A seller who repeatedly ships dead material, ships the wrong variety, or does not ship at all loses the ability to sell here. On a small marketplace that is the only real currency there is, and it is why reporting matters even when your own order gets sorted out.

Being straight about the limit: FigStead is the venue, not the seller. We never hold your money, never see the plant, and cannot reverse a payment or decide who is right about what was in the box — which is exactly why steps 1 and 2 are where they are. The formal version is in the Terms, and Staying safe has the longer walkthrough.